REFUND POLICY

Last Updated: 1 August 2026

At Sovereign Jewels, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.

We accept return or full refund requests within 14 days from the date of delivery of eligible products.

To qualify for a return:

• The product must be unused.
• All original packaging, certificates, invoice, tags, free gifts, and accessories must be included.
• The security tag (if applicable) must remain intact.
• The product must not show any signs of wear, scratches, damage or alteration.

In any case, if you receive incorrect products or if an item is missing, please notify us within 24 hours of delivery via WhatsApp or email us with the following information to help with the return and refund eligibility: 

• Order number. 
• Details. 
• Photos/videos of the product. 
• Unboxing video (recommended for faster verification). 

Once verified, we will proceed with arranging a replacement or issuing a full refund as per our refund policy.

Once your returned product is received and passes our quality inspection:

• Refunds will be processed within 5-7 business days.
• Refunds will be credited to the original payment method.
• Depending on your bank or payment provider, it may take additional time for the amount to be reflected.

• If the return is due to our error (wrong or missing product), return shipping is free.
• If the return is due to change of mind, the customer is responsible for return shipping charges unless otherwise stated.

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

Customized or made-to-order jewellery cannot be cancelled once production has begun.

All returned jewellery undergoes inspection before a refund or exchange is approved.

Refunds may be rejected if:

• The product has been used or worn.
• Platinum/diamond certificates are missing.
• The item is damaged after delivery.

Due to the nature of the product, to initiate any refund requests, customers must mandatorily submit their request by their registered email to return@sovereignjewels.in.

This email must include order number, reason for the request, and clear photographs of the product.

This requirement ensures accurate documentation, verification and timely processing of all requests under our policies.

Thank you for your understanding and cooperation.

For any questions regarding return or refund, please contact us:

Email: return@sovereignjewels.in

Phone: +91 91068 73810

Business Hours:

Monday to Saturday, 10:00 AM - 07:00 PM

Sunday, 10:00 AM - 01:00 PM