GUIDELINES

1. Submit your request

Email your request to return@sovereignjewels.in with your order number, details of the request and clear photographs of the jewellery.

Note: Due to nature of the product, email is mandatory. WhatsApp messages or phone call is for general communications only.

2. Request review

Our team will review your request and confirm the product's preliminary eligibility. If required, we may ask for additional information or photographs.

3. Send the Product

Once approved, we'll share the shipping instructions and schedule a pickup at your given time. Please pack the jewellery safely and securely as per guidelines given below and include any requested documents, such as the original invoice or other requested documents if applicable.

4. Inspection and Valuation

After we receive the jewellery, it will be inspected for authenticity and condition. The final exchange or buyback value will be determined according to our 14-Day Exchange and

Money-Back Policy or Lifetime Exchange and Buyback policy, as applicable.

5. Approval and Completion

Once the inspection is complete, we'll notify you of the final approved value. For exchanges, the value will be adjusted to your new purchase. For buybacks, the amount will be processed using the applicable payment method.

To ensure safety, security, and legal compliance of your precious items during transit, please follow these instructions carefully before shipping your jewellery to our workshop.

1. Physical documents to include inside the parcel

Please place a waterproof zip-lock pouch inside your shipping box containing the following three documents:

• Repair request form (For repairs only): This form will be provided by us on WhatsApp or email upon repair request. A printed handwritten note including your Full name, phone number, return shipping address, and a specific description of the repair needed. (e.g., "Resize gold ring size from 6 to 7").

• Copy of Original Purchase Invoice: A copy of the original bill or tax invoice for the jewellery to verify ownership and item details.

• Self-Attested Photo ID: A photocopy of a government issued ID (Aadhar Card, PAN Card, or Driving License) signed by you.

Note: These documents are mandatory to comply with transit and precious metal regulations.

2. Secure Packing Instructions

• Double-Box Method: Place your jewellery inside a small zip-lock bag, put that bag inside a hard metal box, and then place that jewellery box inside a temper evident courier bag or a sturdy shipping cardboard box. If you still have original shipping box we sent your order in, you can reuse it for your return. If you don't already have these packaging materials, they are readily available at most stationary, packaging or office supply stores.

• Conceal Content: Use plain, unmarked shipping boxes or courier bags. Do not write words like "Gold", "Jewellery", "Repairs", or our full name on the outside of the box to maintain safety during transit.

• Seal Everything: Secure all edges of the metal box in which you put the jewellery and all of the outer box with heavy-duty packaging tape.

3. Pickup Scheduling

Once you have completed the packing process and your parcel is ready, let us know your preferred pickup date and time. We will arrange a secure pickup from your provided address at the scheduled time.

Please ensure the parcel is properly packed, sealed, and ready before the pickup executive arrives, to avoid any delays.